Category

CTI

Future Scope of Computer Telephone Integration

Future Scope of Computer Telephone Integration

For all intents and purposes, it does seem like the future of CTI is today. The technology has come a long way...

By Patrick Hogan

Top 10 Applications of Computer Telephony Integration

Top 10 Applications of Computer Telephony Integration

There are countless of CTI (computer telephony integration) applications that make implementing the technology one of the best things you can do...

By Patrick Hogan

Top 10 US Regions Using CTI

Top 10 US Regions Using CTI

The United States of America is one of the top countries when it comes to the use of CTI. It also has...

By Patrick Hogan

What is CTI’s Role in CRM Solutions?

What is CTI’s Role in CRM Solutions?

In the current commercial battlefield, your basic customer relationship management (CRM) system is just that… basic. Leave it as is, without arming...

By Patrick Hogan

5 Advantages of Implementing CTI in a Call Center

5 Advantages of Implementing CTI in a Call Center

Arguably, computer telephony integration (CTI) has evolved into what it is today because of call centers. CTI call center technology supports massive...

By Patrick Hogan

What is Interactive Voice Response (IVR)?

What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR system) is probably the part of your CTI integration that is most recognized by your callers. It is...

By Patrick Hogan

Eight Benefits to Using Call Center CTI

Eight Benefits to Using Call Center CTI

Consumers today fully expect great customer service—and for that reason, call centers are upgrading the tools provided to agents to help them...

By Matt Goldman

5 Key Functions Offered by Computer Telephony Integration

5 Key Functions Offered by Computer Telephony Integration

When you combine the convenience of modern-day telephony with the power of data – that is, computers, the internet and all the...

By Patrick Hogan

How Does CTI Benefit Small Businesses?

How Does CTI Benefit Small Businesses?

There are two things that distinguish today’s successful businesses. And, we’re not talking about size or how much money you put into...

By Dan Sincavage

Best Practices for Choosing A CRM-Phone System Integration Provider

Best Practices for Choosing A CRM-Phone System Integration Provider

CRM integration with phones in a call center setting makes the job of agents simpler. In effect, the customer experience improves. CTI...

By Patrick Hogan