Category

CTI

What is CTI’s Role in CRM Solutions?

What is CTI’s Role in CRM Solutions?

In the current commercial battlefield, your basic customer relationship management (CRM) system is just that… basic. Leave it as is, without arming...

By Patrick Hogan

5 Advantages of Implementing CTI in a Call Center

5 Advantages of Implementing CTI in a Call Center

Arguably, computer telephony integration (CTI) has evolved into what it is today because of call centers. CTI call center technology supports massive...

By Patrick Hogan

What is Interactive Voice Response (IVR)?

What is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR system) is probably the part of your CTI integration that is most recognized by your callers. It is...

By Patrick Hogan

Eight Benefits to Using Call Center CTI

Eight Benefits to Using Call Center CTI

Consumers today fully expect great customer service—and for that reason, call centers are upgrading the tools provided to agents to help them...

By Matt Goldman

5 Key Functions Offered by Computer Telephony Integration

5 Key Functions Offered by Computer Telephony Integration

When you combine the convenience of modern-day telephony with the power of data – that is, computers, the internet and all the...

By Patrick Hogan

How Does CTI Benefit Small Businesses?

How Does CTI Benefit Small Businesses?

There are two things that distinguish today’s successful businesses. And, we’re not talking about size or how much money you put into...

By Dan Sincavage

Best Practices for Choosing A CRM-Phone System Integration Provider

Best Practices for Choosing A CRM-Phone System Integration Provider

CRM integration with phones in a call center setting makes the job of agents simpler. In effect, the customer experience improves. CTI...

By Patrick Hogan

Salesforce CTI Integration: 5 Benefits for Sales Teams

Salesforce CTI Integration: 5 Benefits for Sales Teams

Today’s business landscape is very competitive. At the forefront of that competition are sales organizations–day in and out fighting to add to...

By Dan Sincavage

Performance Clarity: How CRM Call Logging Powers Data-Driven Call Centers

Performance Clarity: How CRM Call Logging Powers Data-Driven Call Centers

In today’s business environment, improving performance and replicating successes come down to measurement. If you don’t measure your efforts, you won’t know...

By Patrick Hogan

Should Avaya Salesforce CTI Integration Be in Your Call Center Toolbox?

Should Avaya Salesforce CTI Integration Be in Your Call Center Toolbox?

The best call centers are raking in results from using computer-telephony integration (CTI). CTI, in a nutshell, allows the computer to control...

By Dan Sincavage