Company News
Fortune100 Software Company Selects Tenfold to Improve Customer Experience and Increase Productivity Globally for 10,000 Agents
Tenfold, the world’s leading Advanced CTI Company, announced today a global, Fortune100 Software Company selected Tenfold to transform and improve their global service operations for 10,000 customer service reps leveraging Genesys PureEngage with Dynamics 365 and ServiceNow CSM. This collaboration will natively connect Tenfold’s real-time cloud integration layer and intelligent integrated desktop agent with Genesys … Continued
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Nextiva and Tenfold Partner to Bring Unified Communications to CRM
Nextiva and Tenfold are excited to announce a brand-new partnership that will make lives infinitely easier for call center managers and employees. The two companies are now offering an integration that empowers employees to see customer information on-demand inside their CRM, the second they call into your company. Here are some of the highlights that … Continued
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Coming Together to Help Fight COVID-19
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Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth
Next Coast Ventures, Andreessen Horowitz, and Salesforce Ventures extend their investments and support of Austin-based Tenfold. AUSTIN, Texas – October 8th, 2019 – Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms, today announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. … Continued
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Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft Dynamics and Other Leading CRMs
Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Santa Clara, Calif. – July 30, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI … Continued
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Ferris State + Tenfold: Better Call Workflow, Better Student Relationships
Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued
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