Call Center Support

More Call Centers are Using Social Media for Customer Service – And It’s Working

By: Ryan Gould Call Center 4 min. read

*This post was guest-authored by Ryan Gould from Elevation Marketing* Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued