7 Insightful Ways to Craft Call Center Performance Plans
By: Patrick Hogan
Call Center Support
4 min. read
Efficiency and productivity are the driving forces behind any call center. As the first line of defense for customer satisfaction, call center agents must know how to harness sales while leaving those on the other end of the phone feeling gratified. But what happens when an employee repeatedly stumbles? With some of the highest turnover rates … Continued
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