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Call Center Metrics
What is a Call Center Dialer?
A call center dialer is an application that automates outbound calls. It comes in different types – all configurable and usually integrated...
By Patrick Hogan
August 1, 2017
Contact Center Best Practices: How to Improve First Call Resolution
Imagine this, you’re streaming your favorite TV show and suddenly you lose internet connection. You try all the basic troubleshooting steps: check...
By Aki Merced
July 25, 2017
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