Call Center Metrics

Top Metrics that Measure Inbound Call Center Performance

Top Metrics that Measure Inbound Call Center Performance

Front-facing employees are the lifeblood of a business. Being in the frontlines, they brave through the challenges that come with delivering great customer experience on a daily basis. According to a 2017 report from Microsoft, 97% of global consumers say customer service impacts brand loyalty and their buying decisions.  The job isn’t only about picking … Continued

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