Contact Center Best Practices: How to Improve First Call Resolution
By: Aki Merced Call Center Metrics 6 min. read
Imagine this, you’re streaming your favorite TV show and suddenly you lose internet connection. You try all the basic troubleshooting steps: check all the necessary cables, unplug and re-plug the router, maybe even do a hard reset. Alas, none of the usual tricks work and you are forced into one of the most dreaded things … Continued
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