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The Benefits of CTI for Cisco Users

The Benefits of CTI for Cisco Users

By: Chris Woodard Call Center 7 min. read

Are you in a high call volume environment? You’re probably familiar with how important it is to save time on each call while also ensuring the quality standards are met. For call centers, sales floors, and other client-facing teams engaged in huge amounts of voice-based activities, there is a constant need to improve efficiency and … Continued

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More Call Centers are Using Social Media for Customer Service – And It’s Working

More Call Centers are Using Social Media for Customer Service – And It’s Working

By: Ryan Gould Call Center 4 min. read

This post was guest-authored by Ryan Gould from Elevation Marketing Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued

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How Cisco IP Phones Can Power Your Contact Center

How Cisco IP Phones Can Power Your Contact Center

By: Matt Goldman Call Center 4 min. read

There was a time when the mention of a call center would conjure up images of noisy rooms with employees wearing bulky headphones, struggling to communicate with angry customers. The switch to Internet Protocol (IP) telephones, however, has not only enabled companies to automate mundane, repetitive processes, it has also transformed contact centers by freeing … Continued

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