Call Center

More Call Centers are Using Social Media for Customer Service – And It’s Working

More Call Centers are Using Social Media for Customer Service – And It’s Working

By: Ryan Gould Call Center 4 min. read

This post was guest-authored by Ryan Gould from Elevation Marketing Instead of assigning social media to a separate department, many call centers are employing social media as an additional – and helpful – customer service tool. Customers, as it turns out, are responding positively. Studies show that that one out of every three customers prefers … Continued

Read This article

How Cisco IP Phones Can Power Your Contact Center

How Cisco IP Phones Can Power Your Contact Center

By: Matt Goldman Call Center 4 min. read

There was a time when the mention of a call center would conjure up images of noisy rooms with employees wearing bulky headphones, struggling to communicate with angry customers. The switch to Internet Protocol (IP) telephones, however, has not only enabled companies to automate mundane, repetitive processes, it has also transformed contact centers by freeing … Continued

Read This article

See How Tenfold Can Help Your Business to Have Better Customers Conversations

Click here to schedule a Live Demo