Business Development

Benefits of Speech Analytics for Customer Support Call Centers

Benefits of Speech Analytics for Customer Support Call Centers

Speech analytics is at the forefront of the corporate push to make intelligence gained from Big Data not only valuable but actionable in real-time. Speech analytics offers the ability to create meaningful voice data and interaction trends to help companies improve services, reduce costs, and grow revenue in their contact center and other business areas. … Continued

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Shift8 Networks Announces New Partnership with Tenfold

Shift8 Networks Announces New Partnership with Tenfold

SAN ANTONIO, TX–(Marketwired – Feb 28, 2017) – Digerati Technologies, Inc. (“Digerati” or the “Company”) (OTCQB: DTGI), an established and award-winning provider of cloud communication services, today announced that its wholly-owned subsidiary, Shift8 Networks, has entered into a new partnership with Tenfold, the leading phone intelligence platform for the entire customer lifecycle. Through this new … Continued

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