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Level Up Sales Relationships: Take Better Call Notes with CTI

Level Up Sales Relationships: Take Better Call Notes with CTI

By: Dan Sincavage Call Recording 3 min. read

Sales always have been and always will be about relationships. No amount of automation or tools will change the authenticity of either an interaction or the building of trust over time with a potential customer. One way to level up your ability to connect with people in meaningful ways and across multiple interactions is by … Continued

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What is IVR?

By: Patrick Hogan Call Recording 2 min. read

In telecommunications, interactive voice responses (IVR) is a system that allows customers to interact with a computer by either voice or “touch” tones generated via keypad input. IVR systems are often accompanied by prerecorded audio to direct customers through their “menus”. In businesses that experience heavy volumes of calls, IVR systems can help reduce costs … Continued

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