Category

Call Analytics

Which Automatic Dialing Software Or Phone System Is Right for You?

Which Automatic Dialing Software Or Phone System Is Right for You?

The call center that we know of today is a far cry from its former state, what was once a simple setup...

By Patrick Hogan

10 Essential Salesforce Metrics for Every Company to Track

10 Essential Salesforce Metrics for Every Company to Track

One of the key features of Salesforce CRM is the configurability of its company performance dashboard. Do it correctly and you see...

By Dan Sincavage

What is Call Tracking and How It Helps Your Business

What is Call Tracking and How It Helps Your Business

If you still haven’t implemented a call tracking software to keep up with your sales and marketing, you should. Call tracking is...

By Dan Sincavage

Connecting Call Agents to Data Analytics: Using Netsuite CTI integration to optimize customer service

Connecting Call Agents to Data Analytics: Using Netsuite CTI integration to optimize customer service

Unified communications systems have eclipsed traditional telephone lines for twenty-first-century call centers, sales floors, and IT service teams. With unified communications, businesses...

By Patrick Hogan

The 7 Most Important KPIs for Measuring Sales & Marketing Alignment

The 7 Most Important KPIs for Measuring Sales & Marketing Alignment

Achieving ideal alignment between the marketing and sales teams often seems like a pie-in-the-sky dream for B2B business leaders. At its heart...

By Danny Wong

How Assessing The Quality Of Your Data Can Increase Your Sales Productivity

How Assessing The Quality Of Your Data Can Increase Your Sales Productivity

The race for data throughout the B2B sales world has increased the efficacy of many organizations, but one of the negative consequences...

By Danny Wong

What is Call Tracking?

What is Call Tracking?

In industries such as customer and technical support and sales, calls are often a reaction to pieces of information. This information might...

By Patrick Hogan

Guide to Understanding Must-Track Inside Sales Metrics

Guide to Understanding Must-Track Inside Sales Metrics

Performance and productivity reviews are an important part of employee development.  Someone once said, “If you always do what you’ve always done,...

By Patrick Hogan

Sales Funnel Metrics

Sales Funnel Metrics

The 4 Key Sales Funnel Metrics Number of opportunities Funnel Value Sales Cycle Conversion Rate More opportunities + Bigger deals + higher...

By Patrick Hogan

Maximize Your Click to Dial Results with Integrated Call Tracking

Maximize Your Click to Dial Results with Integrated Call Tracking

Businesses all over the world are interested in optimizing their click-to-dial results for a couple of substantial reasons. It allows them to...

By Patrick Hogan

5 Essentials that Call Centers Must Track to Ensure Customer Satisfaction

5 Essentials that Call Centers Must Track to Ensure Customer Satisfaction

It takes more than taking or making a lot of calls to make a call center effective. Best results are only obtained...

By Dan Sincavage