Category

Call Analytics

The 7 Most Important KPIs for Measuring Sales & Marketing Alignment

The 7 Most Important KPIs for Measuring Sales & Marketing Alignment

Achieving ideal alignment between the marketing and sales teams often seems like a pie-in-the-sky dream for B2B business leaders. At its heart...
Danny Wong

By Danny Wong

How Assessing The Quality Of Your Data Can Increase Your Sales Productivity

How Assessing The Quality Of Your Data Can Increase Your Sales Productivity

The race for data throughout the B2B sales world has increased the efficacy of many organizations, but one of the negative consequences...
Danny Wong

By Danny Wong

What is Call Tracking?

What is Call Tracking?

In industries such as customer and technical support and sales, calls are often a reaction to pieces of information. This information might...
Patrick Hogan

By Patrick Hogan

Guide to Understanding Must-Track Inside Sales Metrics

Guide to Understanding Must-Track Inside Sales Metrics

Performance and productivity reviews are an important part of employee development.  Someone once said, “If you always do what you’ve always done,...
Patrick Hogan

By Patrick Hogan

Sales Funnel Metrics

Sales Funnel Metrics

The 4 Key Sales Funnel Metrics Number of opportunities Funnel Value Sales Cycle Conversion Rate More opportunities + Bigger deals + higher...
Patrick Hogan

By Patrick Hogan

Maximize Your Click to Dial Results with Integrated Call Tracking

Maximize Your Click to Dial Results with Integrated Call Tracking

Businesses all over the world are interested in optimizing their click-to-dial results for a couple of substantial reasons. It allows them to...
Patrick Hogan

By Patrick Hogan

5 Essentials that Call Centers Must Track to Ensure Customer Satisfaction

5 Essentials that Call Centers Must Track to Ensure Customer Satisfaction

It takes more than taking or making a lot of calls to make a call center effective. Best results are only obtained...
Dan Sincavage

By Dan Sincavage