Call Analytics

Connecting Call Agents to Data Analytics: Using Netsuite CTI integration to optimize customer service

Connecting Call Agents to Data Analytics: Using Netsuite CTI integration to optimize customer service

Unified communications systems have eclipsed traditional telephone lines for twenty-first-century call centers, sales floors, and IT service teams. With unified communications, businesses are able to integrate their phone system with data analytics, client databases, and other aspects of the sales or service funnel. Unified communications systems give call agents greater flexibility and a more successful … Continued

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Maximize Your Click to Dial Results with Integrated Call Tracking

Maximize Your Click to Dial Results with Integrated Call Tracking

Businesses all over the world are interested in optimizing their click-to-dial results for a couple of substantial reasons. It allows them to increase their conversion ratios, and it ensures that communications remain smooth if the customer uses a different channel to contact the company again. This cross-channel tracking once seemed like an unrealistic goal, but … Continued

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