If you are considering upgrading your CRM or telephone capabilities, click-to-dial is an extremely important part of modern business productivity technologies. Click-to-dial interfaces your communications technology with your browser technology, giving your employees the tools to call numbers immediately, rather than writing down, copy pasting or otherwise saving the number for later use. This technology speeds up your rate of sale’s calls, decreases the likelihood of lost numbers, and can be used as part of a seamless call management system.
As technology moves closer and closer together, business systems are bridging the gaps between traditionally separate technologies. The Internet of Things (IoT) is the catch phrase many futurists and technological writers are calling it, and it is simply the networking and integration of technology throughout our lives.
While many people look at the IoT as something from science fiction, the simple truth is much of our technology is increasingly being operated via the cloud. This includes such marvelous things as “smart” watches, glasses, TVs and cars, but for businesses the focus is much simpler. Your business information, management, and communication systems are all accessible from multiple platforms by multiple users. This is the basis for the idea of click-to-call software: your phone and CRM system integrates with your searching and social networking to create a seamless communication network.
Increasing Call Rates
The most basic aspect of sales is crunching the numbers. Whatever they are for your industry/business, they are usually consistent and can be applied predictably. For example, if you contact fifty businesses, you get the opportunity to present to 25 of them. Of the 25, 5 will be customers immediately and 5 more will want to be contacted at a later date when they will then become customers. In this example, if your employees need to bring 10 new customers a week to remain profitable, then they need to be able to make 100 phone calls a week. Decreasing time to make those calls helps you stay competitive, by increasing the rate of sales calls and filling your sales pipeline.
The value of click-to-call is simple: your sales people have the ability to search for and call people from a work computer. This prevents lost phone numbers, lost contact information, and general time loss between finding a number in your computer’s database, web-searches or CRM system and entering it into the phone. In the simple sense of getting enough calls in the day to make and increase profits, click-to-call decreases time and increases ROI for your entire sales process.
Seamless Call Management System
With integration into an entire communication system, your business will have the ability to manage information, increase your contacts, and even increase your rate of customer conversion as your customer service and sales employees access the right information at the right time.
A proper call management software system integrates your Customer Relationship Management (CRM) software with your phone calls so that your employees have immediate access to your customers’ former conversations, needs and desires. Pulling up a note pad with relevant call information gives your sales people increased customer service, conversion and satisfaction rates.
Click-to-dial integrates with automatic notepad software which updates to your CRM automatically, while notifying the right individuals of actions they need to take. This integration creates a unique, streamlined information flow across your organization, fully manageable by your employees and management.
While click-to-dial is an integral part of your software integration, the entire spectrum of your call software should deliver high quality, fully functional results across the systems you currently use for customer management and calling solutions. Tenfold offers an innovative communication service which fully integrates your CRM and telephone software to create positive customer experience, higher sales ROI and increased employee efficiency. Please contact us for more information about our business products.