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Tenfold IT Blog
- The Tenfold IT Blog is a source for in-depth, highly researched, and original work about technological advancements, security developments, and a host of other topics. Our articles are contributed from employees who are directly involved in leading Tenfold's IT department; who understand what's important to highlight vs. what's background noise; and who have years of experience building their expertise.
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Digital Trends and Technologies Transforming CX in Banking and Finance
The financial services sector is in for a challenge. By 2020, it’s estimated that digital natives will make up half of the world’s population. These digital natives will not just comprise the new workforce, they will also define the new breed of customers for financial services companies. The taste of this new class of customers … Continued
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Understanding the GDPR: General Data Protection Regulation
The GDPR–or General Data Protection Regulation–is a regulation passed by the European Union on April 27, 2016, with an effective start date of May 25, 2018. Officially classified as regulation 2016/679, the GDPR expands upon and replaces the Data Protection Directive 95/46/EC of 1995. It serves as the EU’s effort to synchronize and harmonize laws on citizen and resident … Continued
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Leveraging Data Lakes
What is a Data Lake? On the early days of modern computation, computers of the 1950s, 60s, and 70s would collect data from physical repositories (cards, keyboard input and tapes) and deal with it in memory, meaning a virtual environment. In the late 1970s, computers started to cluster data for processing within worksheet alike structures, … Continued
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MiFID II: What It Means For Your Business And How To Be Compliant
Markets in Financial Instruments Direction II, or MiFID II, is an expansive set of regulations governing EU investment firms that goes into effect on 3 January 2018. It has been under development for nine years, being formally approved in 2014, and replaces the original MiFID enacted in 2007. The original law sought to harmonize financial … Continued
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Should There Be A Trade-off Between Good Data and Productivity?
There is an old Zig Ziglar quote that says: “The top salesperson in the organization probably missed more sales than 90% of the sales people on the team, but they also made more calls than the others made.” As motivational as this can be, it sounds more like something a sales rep would say to … Continued
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Process Audit: How to Prepare Your Team for AI
Today, it is no longer a question of adopting AI or not. Instead, ask yourself if you and your sales team are ready for the inevitable. Artificial intelligence for business is a reality. If your goal is to forge ahead and lead in your field, then you need to adapt to a workplace where AI … Continued
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How Relevant CTI Can Be
CTI stands for Computer Telephony Integration and it refers to any type of technology that allows computer and phone central functionalities to be interconnected resulting in an added value service portfolio In the beginning of the telephony era, you were not given the chance of dialing; you would simply “signal” a call center and a … Continued
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The Impact of AI Over The Next Half Decade
Why half? For those who may find awkward the reference to “half a decade” and not the “next decade” here is why: AI is evolving at such a staggering rate that it is simply not possible to foresee what it will represent in 10 years’ time. As Maurice Conti (Chief Innovation Officer at Telefónica Alpha … Continued
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Putting IT on the Business Scorecard: Key KPIs for CIOs
In most companies, IT Departments have always been a bit like “the distant cousin” who knows how to fix the washing machine. Their very existence is only remembered when something goes wrong with it, and most times they end up being blamed for the initial problem. The market self-healing momentum has led to the event … Continued
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Factors that Determine the Cost of Small Business IT Systems
Budgeting for information technology (IT) services can be a challenge for small businesses. While many people may imagine an IT department as a team of nerds answering computer questions, what IT system looks like differs from business to business. In general, IT systems can include: providing employee technical support for devices (desktop computers, laptops, and … Continued
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