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Patrick Hogan

How to Boost Performance in Customer Care Call Centers

How to Boost Performance in Customer Care Call Centers

Call centers are often the most customer-facing component of companies. It doesn’t matter if it’s an in-house center or an outsourced company, call center agents represent businesses for the majority of customer interactions. The way agents interact with customers and prospects should reflect a company’s ethos. For call centers focused on customer support, ensuring that a … Continued

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Performance Clarity: How CRM Call Logging Powers Data-Driven Call Centers

Performance Clarity: How CRM Call Logging Powers Data-Driven Call Centers

In today’s business environment, improving performance and replicating successes come down to measurement. If you don’t measure your efforts, you won’t know which ones to slam the gas pedal on and which to sit out. This clarity is essential in any industry. For a long time, there was a difficulty associated with gathering sophisticated performance data … Continued

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Your Call Center’s Interactions Are Important: Are You Maintaining Good Relationships?

Your Call Center’s Interactions Are Important: Are You Maintaining Good Relationships?

There are many companies standing at the very top of the mountain, high above their competitors because they set main goals for their call center, and they achieved those goals. Three of the main goals include the following: improving the productiveness and effectiveness of the entire call center ensuring that every conversation with a customer … Continued

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