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Patrick Hogan

The Role of a CRM in Customer Support Services

The Role of a CRM in Customer Support Services

The channels businesses use to communicate with customers have changed over time. Early business practices relied on face-to-face interactions and written communications. Modern businesses have added electronic communications to the mix, including telephone, email, live chat, and social media. As the number of contact points has increased, the challenge of aggregating and organizing that data … Continued

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IT Consulting Support is Essential For Your Business

IT Consulting Support is Essential For Your Business

It goes without saying that any business wanting to stay competitive must maximize its technological capabilities. They must do this cost-effectively and, quite often, with minimal direct information technology (IT) experience. Unlike their larger counterparts, maintaining a full-time IT department is unrealistic for most small and medium-size businesses. The costs are too high, the efficiency … Continued

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Should You Change Your Existing Inflexible and Expensive System of Record?

Should You Change Your Existing Inflexible and Expensive System of Record?

Is it really possible for data management to be reasonably priced and technically reliable at the same time? Yes. With the existing software market thriving in a highly competitive environment, it is not a remote possibility to land one that will accommodate both your budget and management needs.  Online solutions are readily available to support … Continued

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Why Infrastructure as a Service (IaaS) Works for Enterprise-Level Companies

Why Infrastructure as a Service (IaaS) Works for Enterprise-Level Companies

While the cloud now dominates all aspects of computing end use—from providing personal email to managing enterprise-level company CRM software—the industry is seeing more and more of the larger companies turn to infrastructure as a service (IaaS) for servers, data storage, hardware management, and bandwidth. IaaS, where businesses make use of pay-as-you-go cloud infrastructure from a … Continued

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Managed Service Providers: How Do They Benefit Businesses?

Managed Service Providers: How Do They Benefit Businesses?

A managed service provider (MSP) is an organization that manages a company’s IT infrastructure and user systems from a remote location. An MSP is a network administrator, security consultant and disaster recovery expert rolled into one. These professionals handle information services, business-to-business integration, supply chain management, and all the tasks clients don’t want to carry … Continued

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