What is a Call Center Dialer?

A call center dialer is an application that automates outbound calls. It comes in different types – all configurable and usually integrated...

By Patrick Hogan

How to Find the Best IT Support Solutions: Remote or Onsite?

High-tech ventures are not the only companies that need IT support. Nor are complex IT systems limited to the Fortune 500. Even...

By Patrick Hogan

Factors that Determine the Cost of Small Business IT Systems

Budgeting for information technology (IT) services can be a challenge for small businesses. While many people may imagine an IT department as...

By Patrick Hogan

11 Reasons Why Companies Should Outsource Their IT Support Services

Technology is the number one force changing the face of business. Constantly evolving and adaptive technology transforms the way companies function, perhaps...

By Patrick Hogan

More Than a Bandaid: Examining the Critical Value of Excellent IT Solutions

Simply put, there's probably nothing as useless and wholly irritating as a computer or network system that doesn't function reliably. When computers...

By Patrick Hogan

How to Create Top Notch Customer Service and Technical Support Teams

In today’s competitive markets, enterprises of all sizes are making great customer service and technical support a top priority to set them...

By Patrick Hogan

Key Decision Points for Picking a Client Relationship Management System

Sometimes, having the option to choose is great. Other times, it can seem overwhelming. For sales and customer service managers, the latter...

By Patrick Hogan

What Can CRM Integration Do For You?

Through the years, customer relationship management has gone beyond its technical functions within a company. Commonly known by its acronym CRM in...

By Patrick Hogan

Helping Small Businesses Function Like Large Enterprises: Understanding managed IT solutions and support services

At the turn of the millennium, managed service providers (MSP) were only used by Fortune 500 companies controlling huge networks and operations...

By Patrick Hogan

How external company can create and manage an optimal IT system

Today's IT services sector is truly a global affair, working with SMEs and large enterprises all over the world to adopt new modes...

By Patrick Hogan

How IT Solutions and Service Provider help their Customers?

For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT software solutions. Industry...

By Patrick Hogan

The Role of a CRM in Customer Support Services

The channels businesses use to communicate with customers have changed over time. Early business practices relied on face-to-face interactions and written communications....

By Patrick Hogan

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