Patrick Hogan

The Impact of AI Over The Next Half Decade

By: Patrick Hogan Artificial Intelligence 13 min. read

Why half? For those who may find awkward the reference to “half a decade” and not the “next decade” here is why: AI is evolving at such a staggering rate that it is simply not possible to foresee what it will represent in 10 years’ time. As Maurice Conti (Chief Innovation Officer at Telefónica Alpha … Continued

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What is a Call Center Dialer?

By: Patrick Hogan Call Center Metrics 4 min. read

A call center dialer is an application that automates outbound calls. It is one of the best tools in business to improve your agent's productivity and call efficiency.

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How to Find the Best IT Support Solutions: Remote or Onsite?

By: Patrick Hogan IT Management 7 min. read

High-tech ventures are not the only companies that need IT support. Nor are complex IT systems limited to the Fortune 500. Even local brick-and-mortar businesses rely on complex integrations of hardware and software to manage client relationships, organize internal processes, and handle accounting tasks, among other jobs. The increasing reliance on software by so many … Continued

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Factors that Determine the Cost of Small Business IT Systems

By: Patrick Hogan IT Management 7 min. read

Budgeting for information technology (IT) services can be a challenge for small businesses. While many people may imagine an IT department as a team of nerds answering computer questions, what IT system looks like differs from business to business. In general, IT systems can include: providing employee technical support for devices (desktop computers, laptops, and … Continued

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11 Reasons Why Companies Should Outsource Their IT Support Services

By: Patrick Hogan IT Management 7 min. read

Technology is the number one force changing the face of business. Constantly evolving and adaptive technology transforms the way companies function, perhaps nowhere more so than in the field of sales and marketing. Businesses that hope to compete are in a constant race to evolve and adopt these technologies before the technology becomes irrelevant, lest the business … Continued

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More Than a Bandaid: Examining the Critical Value of Excellent IT Solutions

By: Patrick Hogan IT Management 5 min. read

Simply put, there’s probably nothing as useless and wholly irritating as a computer or network system that doesn’t function reliably. When computers and networks go down, productivity suffers, customer satisfaction dips, overhead costs increase, and lost revenue is inevitable. While establishing and running a business often involves many challenging budgetary decisions, one of the most … Continued

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How to Create Top Notch Customer Service and Technical Support Teams

By: Patrick Hogan Customer Service 7 min. read

In today’s competitive markets, enterprises of all sizes are making great customer service and technical support a top priority to set them apart from the crowd. Recent research has shown that U.S. businesses lose $62 billion each year because of poor customer service. As customer service becomes more sophisticated, customers are consistently switching business providers … Continued

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Key Decision Points for Picking a Client Relationship Management System

By: Patrick Hogan CRM 7 min. read

Sometimes, having the option to choose is great. Other times, it can seem overwhelming. For sales and customer service managers, the latter may be true when it comes to selecting a client relationship management (CRM) system. The vendor landscape has continued to expand as cloud-based systems make it quicker and easier for new companies to … Continued

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What Can CRM Integration Do For You?

By: Patrick Hogan CRM 4 min. read

Through the years, customer relationship management has gone beyond its technical functions within a company. Commonly known by its acronym CRM in business jargons, the term eclipses the role of being responsible of devising strategic processes to ease the delivery of customer service; and has , moreover, been seen as a critical element in establishing … Continued

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Helping Small Businesses Function Like Large Enterprises: Understanding Managed IT Solutions and Support Services

By: Patrick Hogan IT Management 7 min. read

At the turn of the millennium, managed service providers (MSP) were only used by Fortune 500 companies controlling huge networks and operations for companies with dozens of locations. Today, however, managed service providers are overseeing all types of companies, from emerging start-ups to well-established multinationals. As IT services grow more complicated and systems shift from … Continued

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How External Companies Can Create and Manage an Optimal IT System

By: Patrick Hogan What Is 7 min. read

Today’s IT services sector is truly a global affair, working with SMEs and large enterprises all over the world to adopt new modes of automation and technology, optimize current business practices, and create new opportunities. In this current cloud-based, mobile era, infrastructure is converging and being managed through services, which means a whole new level of … Continued

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How IT Solutions and Service Providers Help Their Customers

By: Patrick Hogan IT Management 8 min. read

For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT software solutions. Industry Week lists twelve advantages that include reducing expenditures, mitigating risk and simplifing upgrades. It’s easy to see how companies can benefit from these IT solutions. However, are these IT solution services just reducing … Continued

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