Patrick Hogan

How to Find the Best IT Support Solutions: Remote or Onsite?

How to Find the Best IT Support Solutions: Remote or Onsite?

High-tech ventures are not the only companies that need IT support. Nor are complex IT systems limited to the Fortune 500. Even local brick-and-mortar businesses rely on complex integrations of hardware and software to manage client relationships, organize internal processes, and handle accounting tasks, among other jobs. The increasing reliance on software by so many … Continued

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Factors that Determine the Cost of Small Business IT Systems

Factors that Determine the Cost of Small Business IT Systems

Budgeting for information technology (IT) services can be a challenge for small businesses. While many people may imagine an IT department as a team of nerds answering computer questions, what IT system looks like differs from business to business. In general, IT systems can include: providing employee technical support for devices (desktop computers, laptops, and … Continued

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11 Reasons Why Companies Should Outsource Their IT Support Services

11 Reasons Why Companies Should Outsource Their IT Support Services

Technology is the number one force changing the face of business. Constantly evolving and adaptive technology transforms the way companies function, perhaps nowhere more so than in the field of sales and marketing. Businesses that hope to compete are in a constant race to evolve and adopt these technologies before the technology becomes irrelevant, lest the business … Continued

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More Than a Bandaid: Examining the Critical Value of Excellent IT Solutions

More Than a Bandaid: Examining the Critical Value of Excellent IT Solutions

Simply put, there’s probably nothing as useless and wholly irritating as a computer or network system that doesn’t function reliably. When computers and networks go down, productivity suffers, customer satisfaction dips, overhead costs increase, and lost revenue is inevitable. While establishing and running a business often involves many challenging budgetary decisions, one of the most … Continued

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How to Create Top Notch Customer Service and Technical Support Teams

How to Create Top Notch Customer Service and Technical Support Teams

In today’s competitive markets, enterprises of all sizes are making great customer service and technical support a top priority to set them apart from the crowd. Recent research has shown that U.S. businesses lose $62 billion each year because of poor customer service. As customer service becomes more sophisticated, customers are consistently switching business providers … Continued

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Helping Small Businesses Function Like Large Enterprises: Understanding Managed IT Solutions and Support Services

Helping Small Businesses Function Like Large Enterprises: Understanding Managed IT Solutions and Support Services

At the turn of the millennium, managed service providers (MSP) were only used by Fortune 500 companies controlling huge networks and operations for companies with dozens of locations. Today, however, managed service providers are overseeing all types of companies, from emerging start-ups to well-established multinationals. As IT services grow more complicated and systems shift from … Continued

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How External Companies Can Create and Manage an Optimal IT System

How External Companies Can Create and Manage an Optimal IT System

Today’s IT services sector is truly a global affair, working with SMEs and large enterprises all over the world to adopt new modes of automation and technology, optimize current business practices, and create new opportunities. In this current cloud-based, mobile era, infrastructure is converging and being managed through services, which means a whole new level of … Continued

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How IT Solutions and Service Providers Help Their Customers

How IT Solutions and Service Providers Help Their Customers

For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT software solutions. Industry Week lists twelve advantages that include reducing expenditures, mitigating risk and simplifing upgrades. It’s easy to see how companies can benefit from these IT solutions. However, are these IT solution services just reducing … Continued

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