Dan Sincavage
What is a Multi-Channel Distribution Management System?
Many businesses begin with single-channel distribution. That sole channel could be a brick-and-mortar store or an e-commerce website. In either case, all sales flow through one outlet. The advantage of a single-channel distribution management system is simplicity. There’s only one channel to manage, one channel to stock, and one channel to market to customers. As … Continued
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Always ensure IT Support and Services from Responsible Company for your Business
Call centers run on information technology. While most businesses today need technology to thrive, call centers are one of the few business entities that simply can’t function at all without technology. Phones may still ring, but incoming calls won’t be routed to the proper customer service or sales rep; the call center reps answering those … Continued
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How to Manage Your Customer Service to Provide Outstanding Experience to Your Customers
In today’s virtual world, call centers are the front door to many businesses. Customers may never have the opportunity to deal with organizations face-to face. If companies want to keep loyal customers – and gain new ones – it’s essential that their call centers deliver outstanding customer service with every single customer interaction. How should … Continued
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How To Ensure Salesforce Integration Works Best For Better Project Management?
A given fact for all business, no matter how big or small, is that its sales teams are the necessary lubricants to a well-oiled machine. So, how do you ensure that your organization has a high-performing sales team? Employ agents with the best credentials? Yes, that’s part of the big picture, but in truth, no … Continued
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How Do I Use Phone Dialer To Make My Sales Calls?
In every effective list of metrics contact centers must follow to ensure success, there are three things constant in them: quality scores, service level, and right party connects. You see them almost ubiquitously, but how do you get all three working for your contact center? The answer’s literally in front of you—a phone dialer of … Continued
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How Absolute Automation By Salesforce Is Helpful For Your Business Process
To propel the sales industry to greater heights, cloud-based solution developers are geared to equipping companies with advance technologies paramount to their success. In the present milieu, we welcome one tool that aids in the streamlining of the overall sales process: Absolute Automation. This forward approach’s focus is the provision of functions that are seminal … Continued
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What is Emotional Intelligence
Emotional intelligence (EI) refers to a person’s ability to recognize emotions within themselves and others, and understand these emotions. It is the ability to use emotional cues as guide to one’s thoughts, behaviors and actions. An emotionally intelligent person is able to adapt to changing environments, and continue to work towards a goal. If this … Continued
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What are the Best Practices for Lead Conversion in Salesforce?
Salesforce is arguably the best CRM application you can use to align your sales operations with current sales practices. It helps you manage your leads, opportunities and clients efficiently. You can look forward to continuity in your operations, even when you lose employees or bring new people in. It helps you stay on top of … Continued
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Marketing vs. Sales: Their Major Difference and How They Work Together
Business guru and well-known provocateur Tom Peters once addressed a crowd of over 400 sales and marketing executives saying: “I hate sports analogies. They’re just a bunch of male macho…” Yet, in the world of sales and marketing, sports analogies are de rigueur and tossed around like a basketball during March Madness. To properly understand the difference … Continued
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6 Major Differences between B2C vs B2B Sales Strategies
One of the most crucial aspects of your work as sales manager is to come up with an on-target sales strategy. Your B2B B2C strategy is a make or break. You may have the best talkers, presenters and deal makers in your team. (Heck, you may have Don Draper and Jim Halpert in your team.) … Continued
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