Blake Given

Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Ferris State + Tenfold: Better Call Workflow, Better Student Relationships

Read more about Ferris State’s success with Tenfold in the full case study here. Across industries, Tenfold’s commitment is to help organizations have better conversations. For educational institutions like Ferris State University in Michigan, building relationships with prospective students and strengthening ties with current enrollees are the top priorities. Processing anywhere between 200 and 500 … Continued

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How Click-to-Dial Helps Microsoft Dynamics CRM Users Achieve Sales and Service Success

How Click-to-Dial Helps Microsoft Dynamics CRM Users Achieve Sales and Service Success

Millions of users rely on Microsoft Dynamics CRM as the central hub for all their customer data. Client-facing teams use it to aggregate and analyze data on prospects to inform and support the execution of their sales and service strategies. Dynamics is one of the leading CRMs in the market—because of this, third-party enhancements and programs are … Continued

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Optimizing Call Center Customer Support for Increased Revenue

Optimizing Call Center Customer Support for Increased Revenue

Organizational success and long-term growth primarily depends on customer satisfaction and loyalty, and customer service has always supported corporate growth by keeping customers happy and ensuring their ongoing loyalty. With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Many customer service departments are actively implementing … Continued

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How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond

How AI, Machine Learning and Automation will Impact Business in 2018 and Beyond

*This post was guest-authored by Tara Callinan and Jenneva Vargas from Accelo* We are living in exciting and innovative times with futuristic technology literally at our fingertips. But for the longest time, small to medium sized businesses were not serviced by the latest tech trends enterprises have been able to benefit from. That is, until … Continued

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