SpeedPro

TenFold customers appreciate instant access to TenFold Premier Support experts. Instead of call center delays experienced elsewhere, TenFold support specialists provide real solutions quickly. TenFold Premier Support is your trusted partner.

Many customers seek to draw on our expertise beyond the scope of their support relationship. In response to such requests, we provide a SpeedPro service, making the same experts available, even for needs beyond the scope of supporting EnterpriseTenFold.

SpeedPros are experts in all aspects of designing, building, testing, integrating, deploying, maintaining, and administering TenFold-powered applications. We also have SpeedPros available with specific skills in other technology layers of your computing infrastructure.

SpeedPros provide services such as these in each technology layer:

Technology layer Typical SpeedPro services
Your application
  • Design your database
  • Audit your database design
  • Build your most complex application components or enhancements
  • Inject a burst of energy as your application project deadline approaches
  • Create your infrastructure for building, releasing, installing, or configuring your application
  • Audit your application infrastructure or project management processes
  • Design and build a complex applications enhancement
  • Performance tune your application or an application feature
  • Diagnose and resolve application issues
EnterpriseTenFold
  • Install EnterpriseTenFold SOA
  • Upgrade EnterpriseTenFold SOA
  • Provide over-the-phone training for EnterpriseTenFold SOA functionality in which you are untrained
  • Support someone who is not one of your named contacts
  • Show you how to use new EnterpriseTenFold SOA features
RDBMS
  • Install or upgrade your RDBMS
  • Configure your RDBMS for optimal application performance
  • Move your application from one RDBMS platform to another
  • Investigate and resolve RDBMS incidents
Operating System
  • Install or upgrade your operating system
  • Configure your operating system for optimal application performance
  • Move your application from one operating system to another
  • Investigate and resolve operating system incidents
Hardware
  • Purchase and set up your hardware
  • Audit your hardware infrastructure for optimal performance
  • Investigate and resolve hardware incidents
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